Return & Refund Policy

Return and Refund Policy

Last Updated: September 2, 2023

1. Returns and Exchanges

At Bodhisattva Printing Solutions, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy, subject to the following terms:

1.1. Eligibility

- You may initiate a return or exchange within 7 days of receiving your order.

1.2. Condition of Items

- Items for return or exchange must be in new, unused, and resalable condition with all original packaging and tags intact.

1.3. Non-Returnable Items

- The following items are non-returnable and non-exchangeable unless they arrive damaged or defective:

  - Digital downloads or e-books

  - Personalized or customized items

2. Return and Exchange Process

2.1. Initiate the Process

- To initiate a return or exchange, please contact our customer support team at dhammakojano@gmail.com Provide your order number, the reason for the return or exchange, and details about the item(s) you wish to return or exchange.

2.2. Return Shipping

- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

2.3. Inspection and Approval

- Once we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria. We will then approve the return or exchange.

2.4. Refund or Exchange

- For approved returns, we will process a refund to the original payment method or arrange for an exchange based on your preference.

3. Refund Policy

3.1. Eligibility

- Refunds are processed for approved returns or in cases of damaged, defective, or incorrect items.

3.2. Refund Process

- Refunds will be processed within 5-7 business days after receiving and inspecting the returned item(s). The refund will be credited to the original payment method used during the purchase.

3.3. Return Shipping Costs

- If the return is due to our error or if the item is damaged or defective, we will also reimburse the return shipping costs.

4. Contact Us

If you have any questions or concerns about our Return/Exchange and Refund Policy, please contact us at [Contact Email Address].

Please note that this policy is subject to change, and any updates will be posted on our website.

Thank you for choosing Bodhisattva PrintingSolutions. We appreciate your trust in our products and services.